NetVizura will not work if an update is made after the support period has expired. Make sure that your support has not expired before you start updating.

Updating NetVizura requires internet access

NetVizura requires an active internet connection to install the required update. After the update is successful, you can disable internet access to the NetVizura server.


When you update NetVizura, we strongly recommend performing the update in a test environment before updating your production site.
 

Step-by-step guide:

  1. Check the free space on your disk. If there is less than 8GB of free space on disk, delete some files to make at least 8GB of available space
  2. Download the latest NetVizura Windows installer from the NetVizura official website https://www.netvizura.com
  3. Install Elasticsearch:

If you are using an Elasticsearch database older than 7.17.29, you need to upgrade it. Download the 7.17.29 version and install it using the same steps as before. In services, stop the Elasticsearch 7.17.29 version. Then, move the data folder from your older version (for example, c:\elasticsearch\elasticsearch-7.10.2\data) to the new version (c:\elasticsearch\data) and start the service.
Afterwards, you need to restart the Tomcat just in case.

If you require assistance, please get in touch with our support team (support@netvizura.com).


      4. Run the downloaded installer and follow the steps

      5. Refresh your browser (Ctrl + F5)

      6. Check update is successful: http://<netvizura_server_ip>:8080/netvizura/#settings:license




It is not possible to update NetVizura on free trial. If you want to extend your assessment for one additional month, please request a new free trial license.



For the NetVizura 5.x, having MS Edge, Firefox or Chrome browser is mandatory requirement.


 
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