If you need to report a problem, request a new feature or ask for help, you can contact NetVizura team in two ways: submit a customer request on our Support portal or email us.
Here you can see previous request tickets, their statuses and correspondence. You will get notified on status changes and NetVizura team replies via email.
You will receive automatic reply with the link to the portal page
Enter password to complete registration and enter your account
Email
On this page:
Send an email to support@netvizura.com. This will automatically open a ticket on our Customer Portal. After support agent reviews your request, you will receive notification reply that support ticket is in progress.
You can continue to reply via email (ticket will be updated automatically) or start using the Customer Portal.
Please do not change the Subject line (eg. "[JIRA] (NetVizura Support) Houston, we've had a problem! |NVSUP13] "). This will ensure that all relevant information (emails, comments etc.) are synchronized with the ticket on our Customer Portal.
If none of the provided resources help, we kindly ask you to send necessary information so that we can quickly analyze, diagnose and provide solution to your problem:
Summary and Description of problem
Version and Build of the application ( > About in the upper right corner of the application)
Screenshot of the problem
Zipped Tomcat logs ( whole directory, not just the last file)
For Debian 7 / Debian 8 / Ubuntu 14 / Ubuntu 16 / CentOS 6: /var/log/tomcat6 or /var/log/tomcat7