Access list doesn't allow access to the device
Check if the access list allows access to the device from NetVizura server (server's IP has to be permitted).
SNMP not enabled on the device
Check if the SNMP is enabled on the device, if not – enable it.
Device is not available
Device might not be available because network is not working properly, SNMP access is not permitted or the device is down (no power for instance). Try to ping the device to check it's availability or contact your network engineers.