Problem

Web interface is not responding.

Solution

Web interface is started via browser using Tomcat and PostgreSQL service. The interface is access by typing http://netvizura_server_ip:8080/netvizura.

Follow these steps:

  1. Check if your IP is correct
  2. Check if port 8080 is open on the NetVizura server
  3. Check if tomcat service is up (using top command)
    1. if not, try to start it (service tomcat6 start)
    2. if it can not be started check which services are installed:

      1. The listing of /etc/init.d

      2. The listing of command service --status-all
      3. The listing of command chkconfig –list
  4. Check if PostgreSQL is up (service postgresql-9.3 status)
    1. if not, try to start it: service postgresql-9.3 start

Note

tomcat6 and postgresql-9.3 are examples of Tomcat and PostgreSQL installation. Name of services and their versions on your server may differ.

If the problem persists please contact us at support@netvizura.com and send us the following:

  1. On which virtual (or physical) platform have you installed NetVizura (VMWare Workstation, Proxmox, Xen, physical machine...)
  2. The listings of commands ran in step 3.b. above
  3. Entire zipped directory /var/log/tomcat6/
  4. File /var/log/pgsql
  5. Entire zipped directory /var/lib/pgsql/9.3/data/pg_log/
  6. Entire zipped directory /var/log/netvizura/