Problem

Packets arrive to the server, but exporter is not visible in the application. 

Solution

  1. Check if destination port set on your exporter matches listening port in the NetVizura configuration (Settings > NetFlow Settings > Configuration > NetFlow Collection port)
  2. Check your server firewall

If none of the above solves the issue, capture your traffic in a pcap file (10 minutes of traffic or more) and send it to the support@netvizura.com








pcap

To create a pcap file:

  1. in Windows OS, you can use program called Wireshark
  2. in Linux OS, you can use the tcpdump command, for example: tcpdump -nn -w netflow.capture.pcap -c 35000 -i eth0 port 2055
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